Refund policy

Marketqiro wants you to be satisfied with your purchase. If you need to return an item or request a refund, please review this policy for return eligibility, procedures, and applicable costs.

1. Return Window

You may contact us to request a return within 30 calendar days of receiving your order. Please review the eligibility requirements below before submitting your request.

2. Return Eligibility

In general, returned items should meet the following conditions:

  • Items must be unused, undamaged, and in their original condition.
  • Original packaging and included accessories should be retained where possible.
  • Items and accessories should be complete and free from circumstances that would affect return eligibility.

For backpacks and handbags, please take care to keep the item and its packaging in good condition while inspecting or trying it. Items that have been used, damaged, or returned with missing accessories may require further review to determine eligibility.

3. How to Request a Return

Contact us before sending an item back and provide the following information:

  • Your order number.
  • The name of the item you wish to return.
  • The reason for the return.
  • Photos showing the item and its condition, where applicable.

Please wait for our team to confirm your request and provide return instructions. Do not send items back without contacting us first. The return address will be confirmed through the return arrangements provided by our support team.

4. Return Shipping Costs

  • For returns due to a change of mind, an incorrect purchase, or an item no longer being needed, the customer is responsible for return shipping costs.
  • If an item is verified to be damaged, defective, or incorrect due to an error on our part, we will cover reasonable return shipping costs as appropriate to the circumstances.

Please confirm the applicable return arrangements with our support team before shipping an item back.

5. Refund Processing

After receiving a returned item, we may inspect its condition to determine whether it meets the return requirements.

Once a return is approved, the refund will be issued to the original payment method. The time it takes for the refund to appear may vary depending on the payment provider or financial institution.

If a return request does not meet the applicable eligibility requirements, we will explain the circumstances to you.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos so we can review the matter and assist you.

For verified issues attributable to us, we will provide an appropriate resolution based on the circumstances and cover reasonable related return shipping costs.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We may be able to help if the order has not yet entered processing or shipping. Once processing or shipping has begun, cancellation may no longer be possible.

8. Contact Us

For return requests, refund inquiries, or questions about this policy, please contact us: