FAQ
1. What Products Does Marketqiro Sell?
Marketqiro specializes in bags and related accessories. Our current product categories include backpacks and handbags. Please refer to each product page for available styles, colors, and other product details.
2. How Do I Place an Order?
Browse our website, select the products you want, add them to your cart, and follow the checkout instructions to provide the required information and complete payment.
Before submitting your order, please review the products, quantities, shipping address, and total order amount carefully.
3. What Payment Methods Are Accepted?
The payment methods currently available will be displayed at checkout. Select an available option and follow the instructions to complete your payment.
4. Can I Change or Cancel My Order After Placing It?
If you need to change or cancel an order, contact our customer support team as soon as possible at [email protected].
Whether a change or cancellation is possible depends on the order's processing status and the circumstances. Submitting a request does not guarantee that it can be completed.
5. How Much Does Shipping Cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping. Orders below US$39.99 are charged a standard shipping fee of US$12.99.
Please refer to the checkout page for the applicable shipping charges.
6. How Long Does Delivery Take?
Orders generally require 1–3 business days to process after payment confirmation before entering the shipping stage.
Estimated transit time after dispatch is 7–15 business days, with an estimated total delivery time of 8–18 business days. Actual delivery may be affected by carriers, customs processing, or other circumstances beyond our reasonable control.
7. Where Does Marketqiro Ship?
We ship only to destinations supported at checkout. Please enter your shipping address and confirm that it is accepted by the checkout system before placing your order.
8. How Can I Check My Order or Shipping Status?
To ask about your order status or delivery progress, contact [email protected]. Please include your order number whenever possible so that we can help review your request.
9. Can I Return an Item or Request a Refund?
Orders that meet our return policy requirements may be eligible for a return. Generally, return requests must be submitted within 30 calendar days of receiving the item.
Please contact customer support before sending an item back and review our Returns & Refunds Policy for product eligibility, return instructions, and applicable costs.
10. Who Pays for Return Shipping?
Customers generally pay return shipping costs for returns due to a change of mind, an incorrect purchase, or no longer needing an item.
If an item is verified to be damaged, defective, or incorrect due to an issue attributable to us, we will cover reasonable related return shipping costs as appropriate and in accordance with applicable law.
11. How Long Do Refunds Take?
Once a returned item has been received, inspected, and approved for a refund, the refund will be issued to the original payment method. The time it takes to appear in your account depends on your payment service provider or financial institution.
12. How Can I Contact Marketqiro?
If you have any questions, please contact us using the details below:
Email: [email protected]
Website: https://marketqiro.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)